Request for Public Feedback: ADA Paratransit No Show Policy

SolTrans is proposing minor revisions to its ADA Paratransit No Show Policy and is requesting feedback from paratransit riders during the Board-approved Public Comment period, which ends on February 19, 2026.

Suggested revisions include:

1. Reduce the cancellation window from two hours to one hour before a scheduled trip

2. Calculate penalties every 30 days instead of every month

3. Add the appeals process

Submit your feedback by calling customer service, when reserving your next trip, leaving a comment at soltrans.org, or completing the survey below.

‍

‍

Proposed No Show Policy

Existing No Show Policy