Privacy Policy

SolTrans(Solano County Transit) (“we,” “our,” or “us”) is committed to protecting yourprivacy. This Privacy Policy explains how we collect, use, disclose, andsafeguard your personal information when you visit our website, use ourservices, or interact with us.

1)    Personal Information We Collect, we may collect the following categories of personal information:

·        Name

·        Email address

·        Phone number

·        Mailing address

·        Paratransit account information

·        Communication preferences

·        Information submitted through forms on our website

·        Any other information you voluntarily provide

We may alsocollect certain technical information automatically, such as:

·        IP address

·        Browser type

·        Device information

·        Website usage data

·        Cookies and similar tracking technologies

2)    How We Use Personal Information, we may use your personal information to:

·        Provide and manage our services

·        Respond to inquiries and customer service requests

·        Process transactions

·        Send important account notifications

·        Deliver public service announcements

·        Send marketing and promotional communications (where permitted by law)

·        Improve our website, products, and services

·        Comply with legal obligations

·        Protect against fraud, misuse, or unauthorized access

3)    Who We Share Personal Information with, we may share personal information with:

·        Service providers who assist in operating our business

·        Technology vendors that support our website and communications

·        Legal or regulatory authorities when required by law

·        Successors in the event of a merger, acquisition, or sale of assets

We do not sellpersonal information to third parties. SMS consent is not shared with third parties or affiliates for marketing purposes. SMS consent is not shared with third parties.

4)    SMS Communications- If you provide your mobile phone number and consent to receive text messages, wemay send you SMS communications related to:

·        Public service announcements

·        Account notifications

·        Service updates

·        Marketing communications (where consent has been provided)

You may optout of SMS communications at any time by replying STOP to any message.

5)    Data Security- We implement reasonable administrative, technical, and physical safeguardsdesigned to protect personal information from unauthorized access, use, ordisclosure.

6)    Your Privacy Rights- Dependingon your location, you may have rights regarding your personal information,including the right to:

·        Access your information

·        Correct inaccurate information

·        Request deletion of your information

·        Withdraw consent where applicable

To exercise these rights, please contact us using the information below.

7)    Changes to This Privacy Policy- We may update this Privacy Policy from time to time. Any changes will be posted onthis page with an updated effective date.

8)    ContactInformation- If you have questions about this Privacy Policy, please contact us :

SolTrans(Solano County Transit)
311 Sacramento Street
Vallejo, CA 94590
(707) 736-6990
SolTrans.org

SMS Terms of Service- By opting into SMS from a web form or other medium, you agree to receive SMSmessages from SolTrans. This includes SMS messages for public serviceannouncements, account notifications, or marketing. Message frequency varies.Message and data rates may apply. See privacy policy at:soltrans.org/about/governance-and-policies. Message HELP for help. Reply STOPto any message to opt out.

SolTrans Privacy Policy Updated June 1, 2026