SolTrans Paratransit Bus Service
SolTrans ADA Paratransit offers shared, accessible rides for people whose disabilities prevent them from using local buses, serving the same areas and hours as SolTrans local routes.
Book a Ride
How to Apply
Quick Reference (PDF)
Complete Rider’s Guide (PDF
What is Paratransit?
The Americans with Disabilities Act (ADA) requires transit agencies to offer paratransit for people who can't use regular bus routes because of a disability. SolTrans ADA Paratransit is that service for Benicia and Vallejo.
Same area as the local bus
It serves places within ¾ of a mile of SolTrans local bus routes in Benicia and Vallejo.
Same days and hours
It runs when the local buses run.
Booked ahead
You schedule each ride before you travel.
From where you are to where you're going
We pick you up at your starting address and drop you off at your destination.
Shared rides
Other riders may be picked up or dropped off along the way.
Accessible vehicles
Every vehicle can carry a wheelchair.
When and where you can ride
Paratransit runs in the same areas, on the same days and during the same hours as SolTrans local buses.
Service area
We serve places within ¾ of a mile of SolTrans local bus routes in Benicia and Vallejo. Hiddenbrooke and parts of Mare Island and Glen Cove are outside the service area. If a pickup or drop-off spot isn't safe for our vehicle, we'll arrange a safe spot nearby.
Service hours
Hours depend on when local buses serve your pickup and drop-off locations. They are generally:
Holidays
Hours depend on when local buses serve your pickup and drop-off locations. They are generally:
Who can ride and how to apply
How to apply
To ride, you apply first and get approved. Everyone's needs are different so each person gets an assessment.
STEP 1
Call to schedule an assessment
Call the Solano County ADA Eligibility Program at (707) 541-7184 for information or to schedule an assessment.
STEP 2
Get your decision.
You'll hear back within 21 days of your assessment. If you don't, you can ride until a decision is made.
STEP 3
Start riding
Once you're approved, you can book rides right away. You'll get an ADA Paratransit ID card.
Types of eligibility:
Good to know:
Most riders renew every three years. The Eligibility Program mails a new application a few months before your renewal date.
If you disagree with the decision, you can appeal. Your decision letter tells you how.
Anything the driver needs to know, like a gate code or which building to go to
Fares and how to pay
Each one-way trip costs $4.00.
Rider
Rider
Ways to pay:
Cash
Bring the exact fare. Drivers can't make change.
10-ride pass
Buy one at the Vallejo Transit Center Ticket Office, 311 Sacramento St., Vallejo. The office is open weekdays 5 am – 5 pm and Saturdays 8:30 am – 4 pm, and accepts cash, credit or debit cards, personal checks and Commuter Check. Passes expire and can't be refunded.
Token Transit app
Pay from your phone. Get the app at tokentransit.com or in the App Store or Google Play.
SolTrans app
Link a debit or credit card to pay your fare.
How to book a ride
We have many convenient options for booking your trip. Book 1 to 7 days before your trip, or on the same day at least 2 hours before you need to leave. We can't prioritize rides by trip purpose.
Way to book a ride
Download Our App
Book rides, pay fares and get trip updates from your phone.
Call Us
7 days a week, 8 am – 5 pm (closed on no-service holidays)
Book Online
Book rides any time online
Have this ready:
We'll save details that apply to all your trips, like a mobility device or PCA, so you don't have to repeat them each time.
Your name, phone number and ADA Paratransit ID number
Your travel date and the pickup time you want
Anything the driver needs to know, like a gate code or which building to go to
Your appointment time, if you have one
Whether you'll bring a mobility device, service animal, PCA, companion or children
Full pickup and drop-off addresses
Booking tips
Going to an appointment?
Tell us the time you need to arrive. Plan to arrive at least 15 minutes early.
Book your return trip
at the same time you book your ride there.
Your pickup time may shift.
We may schedule your pickup up to one hour before or after the time you ask for, so we can fit in every rider.
Regular dialysis trips?
Ask about subscription service, which books your rides automatically. Space is limited.
Frequently Asked Questions
Bring your ADA Paratransit ID card and your $4.00 fare (cash, 10-ride pass or mobile app). If you use a wheelchair or scooter, make sure it's fully charged. Devices with dead or leaking batteries can't board.
Your ride is on time if it arrives within 15 minutes before or after your scheduled pickup. For a 12:00 pm pickup, be ready from 11:45 am to 12:15 pm. The driver waits up to 5 minutes after arriving, or after your pickup window starts, whichever is later. Please watch for the vehicle. Drivers won't honk or come to your door.
Call (707) 648-4666 at least 1 hour before your scheduled pickup. If you cancel less than 1 hour before pickup, it counts as a no-show.
A no-show is when the vehicle arrives within your pickup window and you don't board within 5 minutes. A late cancellation also counts. We'll notify you in writing about each no-show. If you miss a ride, your later trips are not canceled automatically, so cancel any you won't take.
You may face a penalty if you have 3 or more no-shows in 30 days and they're more than 10% of your scheduled trips. The first time, you'll get a call and a warning letter. After that, suspensions start at 14 days and can reach 28 days. Penalties reset after 365 days. No-shows caused by things you couldn't control, or by our mistake, don't count against you. Call Customer Service to let us know.
If you sign up for trip notifications, you'll get a call or text from a Google Voice number with updates about your ride. That number only sends trip updates and isn't monitored, so call Customer Service at (707) 648-4666 if you need help.
No. You can always book by phone at (707) 648-4666, or online at (https://spare-rider-soltransparatransit-pro.vercel.app/)
Yes. A personal care attendant (PCA) rides free if your eligibility includes one. Companions pay $4.00 and can ride when there's room. Up to two children 5 and under ride free with you, and you need to bring any required car seats. Tell us who's riding when you book.
Service animals are always welcome. Pets and emotional support animals must be in a carrier. All animals must stay under your control.
The local bus runs on set routes and schedules, with no reservation needed. Paratransit picks you up at your address, but you book ahead and share the ride. Many riders use both.
SolTrans Paratransit offers regional connections to WestCAT and Napa VineGO, and you can transfer to Solano Express buses. Call (707) 648-4666 for help planning your trip.
Yes. With ADA paratransit certification from your home agency, you can ride up to 21 days a year. Call the Solano County ADA Eligibility Program at (707) 541-7184 a few days before your visit. Riders certified in any of the nine Bay Area counties can ride like local riders.
If you travel to dialysis on the same days and at the same times, ask about subscription service. Your rides are booked for you automatically. Space is limited, so there may be a waiting list.
You can ask for a reasonable modification. Contact SolTrans Administration at (707) 736-6990.
Call Customer Service at (707) 648-4666, or use the Leave a Comment form at the bottom of any page on SolTrans.org. Include the date, time and where you traveled.
For service comments, call Customer Service. For suspension appeals, reasonable modification requests, or ADA or civil rights complaints, contact SolTrans Administration at (707) 736-6990.
Leave a Comment
We welcome feedback and questions from SolTrans passengers.
Please fill out the form to send us a message. Customer service hours of operation are 8:00 am to 8:00 pm, Monday through Friday. Customer service can be reached at (707) 648-4666 during regular office hours.